Terms and conditions

Who we are and how to reach us

specialnorth.com is operated by Special North, an international children's book publisher and producer based in Kuala Lumpur, Malaysia. In these terms "we", "us" and "our" mean Special North, and "you" means anyone using the site.

Questions about these terms go to aida.ismail@specialnorth.com, or through the contact page at /contact.

Accepting these terms

By opening, browsing or submitting anything through this site, you accept these terms and our privacy policy. If you do not accept them, please stop using the site.

If you are using the site on behalf of an organisation (an airline, a school, a museum, a ministry, an outlet), you confirm that you are authorised to accept these terms for it.

What this site is for

The site presents Special North: our books, the Sunny Aviation Adventure Series, the characters of Sunny and the Sky Squad, the coming animated series, the reading app, our events, and our partnership and sponsorship programmes.

It is a publisher's shop window and an invitation to talk. It is not an offer capable of acceptance, and nothing on it forms a contract between us unless we sign one.

Plans, proposals, and what exists today

We work to keep the site accurate, and we mark the difference between what is in print and what is planned. Where something is a plan, a proposal, a projection or a work in progress, such as a title in production, a series in development or a programme yet to launch, the page says so.

Statements about the future are our honest intentions at the time of writing, not promises. Dates, formats, features, prices, print runs and partnerships can all change.

The shop preview

The shop on this site is a preview. No orders are taken, no payment is processed, and no card or bank details are collected anywhere on the site.

Prices shown are indicative, may exclude shipping, duties and taxes, and may change before ordering opens. Adding something to the cart creates no contract, reserves no stock and obliges nobody. Your cart is held in your own browser and is never sent to us.

When ordering opens it will come with its own terms of sale, covering payment, delivery, cancellation and returns, and those terms will govern any purchase.

Enquiries and proposals

Submitting an enquiry or a partnership proposal starts a conversation. It does not create a partnership, a sponsorship, a licence, an agency or any other relationship between us.

Any partnership, sponsorship, bulk order, co-branded edition or licensing arrangement takes effect only under a separate written agreement signed by both sides. Tier descriptions, scales and indicative figures on the sponsors pages are illustrative and subject to that agreement.

Unsolicited creative material

Please do not send us unsolicited manuscripts, story ideas, artwork, characters or concepts. We cannot consider them, and we do not want to be accused of having taken something we were already working on.

If you send unsolicited creative material anyway, you accept that it is not confidential, that we are under no obligation in respect of it, and that we may already be developing something similar independently, and that in such a case you have no claim against us.

Newsletter and emails

If you subscribe, we send you updates about our books, the series and our programmes. We do not pass your address to anyone else for their marketing.

Every email carries an unsubscribe link, and unsubscribing takes effect promptly. We may still send you the replies and operational messages you asked for, such as the answer to your enquiry.

Acceptable use

Use the site the way a reasonable person would. In particular, you agree not to:

• Submit anything unlawful, abusive, defamatory, deceptive or harmful, or impersonate anyone.
• Submit anything automated: bots, scripts, mass form posts, or repeated submissions designed to flood us.
• Attempt to gain unauthorised access to the site, its server, its email delivery or any connected system, or to test its security without our written permission.
• Interfere with the site's operation, including by overloading it or by circumventing the rate limits and other protections on the forms.
• Scrape, harvest or systematically extract content, addresses or contact details from the site, or use it to build a database or a mailing list.
• Use any automated system to copy the site's text or artwork for machine learning or generative model training. We reserve all text and data mining rights in this site and its content.

We may restrict or withdraw access to the site from anyone who breaks these rules, without notice.

What you send us

Anything you submit through a form must be accurate, yours to share, and free of anything that would infringe someone else's rights.

You give us permission to use what you send for the purpose you sent it for, whether that is answering the enquiry, preparing the proposal or running the partnership, and for the internal record of it. We do not publish your submission, use it in marketing, or attribute anything to you or your organisation without asking first.

We may decline to respond to submissions that are abusive, automated or plainly not genuine.

Our intellectual property

Sunny, Cleo Atlas, Pip and the rest of the Sky Squad, together with the books, the illustrations, the characters, the stories, the photography, the text, the logos, the design of this site and the name Special North, are our intellectual property or that of our licensors, and are protected by copyright, trade mark and other laws.

• You may: read the site, print or save a page for your own non-commercial use, link to any page, and quote a short passage with credit to Special North and a link.
• You may not: reproduce, adapt, distribute, publicly display or commercially exploit the artwork, characters, book text or design; remove credits or notices; or use our name or logos to suggest an endorsement, association or partnership that does not exist.
• Press and partners: covers, images and background material for editorial use are available on request through the contact page. Please ask rather than lift.

Permission beyond the above is given in writing, and we are usually glad to give it when the use fits the work.

Third-party content and links

Where we link to a bookseller, a partner, a social platform or a source we cite, we do so because we think it is useful. We do not control those sites, we are not responsible for their content, products or privacy practices, and a link is not an endorsement.

Figures we quote from published research are attributed to their source on the page. They belong to the organisation that published them, and their accuracy is that organisation's.

Availability of the site

We provide the site free of charge and on an as-is, as-available basis. We do not guarantee that it will be uninterrupted, error-free or free of anything harmful, and we may change, suspend or withdraw any part of it, including the shop preview and the app pages, at any time, without notice.

We may update these terms. The date at the top of this page changes when we do, and using the site afterwards means you accept the updated version.

Disclaimers

The educational and aviation content on this site is written for a general audience, and for children, as storytelling and background. It is general information, not professional, technical, safety, educational or legal advice, and it should not be relied on as such.

To the extent the law allows, we exclude all warranties, conditions and representations that are not expressly set out in these terms.

Our liability to you

To the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of data, business interruption, or any indirect or consequential loss arising from your use of this site or your reliance on anything in it.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. If you use the site as a consumer, you keep every right your local consumer law gives you, and nothing here takes those rights away.

Your liability to us

If you break these terms, in particular the acceptable use section, and that causes us a loss, a claim or a cost we would not otherwise have had, you agree to be responsible for it, including reasonable legal costs.

Privacy and cookies

How we handle personal information is set out in the privacy policy at /privacy, and what the site stores on your device is set out in the cookie policy at /cookies. Both form part of your agreement with us.

General

If any part of these terms turns out to be unenforceable, the rest continues to apply. If we do not enforce a term straight away, we have not given it up. We may transfer our rights and obligations under these terms to another company, for example if our operating entity changes; your rights under them are not affected.

These terms, together with the privacy and cookie policies, are the whole agreement between us about your use of this site. Nobody who is not a party to them may enforce them.

Governing law

These terms, and any dispute arising from them, are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction. If you use the site as a consumer resident elsewhere, you keep the protection of the mandatory laws of the country you live in, and may bring proceedings there.

If we move our operating entity, this section will be updated before anything else on the site is.